TERMS AND CONDITIONS FOR OUR SERVICES
We at Astara Ltd are committed to providing the best possible service to our clients. Please read the terms carefully for the product you are purchasing and don’t hesitate to get in touch if you have any queries.
ONE TO ONE SESSIONS & PACKAGES
In order to gain the most from your session(s), please read the agreement below. Please get in touch if you are unclear of any of the provisions. Clients entering into three month package or longer will be required to sign a copy of this agreement before sessions commence.
This Agreement is entered into by Astara Ltd(hereafter referred to as ‘Astara Ltd’ or ‘we’) and the client (hereafter referred to as ‘you’).
In consideration of the mutual covenants and agreements contained herein, the above-mentioned parties agree as follows:
1. General
1.1 Astara Ltd agrees to provide the session/package that you have chosen.
1.2 All techniques are being used as part of a life/business coaching and self-development programme and are not to be taken as medical advice or treatment. Any information provided by Astara Ltd as part of this service is for guidance purposes only and must not be taken as advice or a guarantee of any outcome.
1.3 You understand that Astara Ltd does not provide medical advice or treatment and any guidance is not to be solely relied upon. The use of the term ‘Doctor’ or ‘Dr’ in any name, or in any content indicates the completion of an academic doctorate and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or health conditions.
1.4 You understand that any opinions, suggestions of supplements, or information provided by Astara Ltd. during the course of the session/package is for information purposes only and are not, under any circumstances, to be taken as medical advice, diagnosis, treatment or guarantee of any outcome. All information provided is purely for your consideration and is not to be solely relied upon.
1.5 No warranty, whether express or implied is given in relation to any information or materials provided.
1.6 By signing this Agreement you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.
2. Use of online platforms
2.1 Unless otherwise agreed, your session will be delivered via an online platform such as Zoom.
2.2 It is your responsibility to ensure you understand the mode of delivery for all purchases and have access to these platforms.
2.3 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. We will endeavour to limit the frequency and duration of suspension or restriction where possible.
2.4 We will not be liable to you for damages or refunds, or for any other recourse, should our services become unavailable or access to them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our services inaccessible to you.
2.5 We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
2.6 Where your session involves the use of a third-party platform, it is important that you take steps to ensure your privacy, as Astara Ltd. is unable to monitor or control activity on separate platforms.
2.7 You must present to all sessions in appropriate attire, as you would in a face-to-face session, and you are solely responsible for the environment and space you are working in.
3. Duration
3.1 Unless scheduled for a specific date and time, all packages with be valid for a period of one calendar year from the date of purchase. All sessions must be used during the specified term and you will forfeit any sessions which have not been used within this time.
3.2 For best results, we recommend that you have at least one session per week.
4. Payment
4.1 In exchange for the service, you agree to pay the amount stated at the time of booking.
4.2 The total amount is due no later than 7 days before the date of the first session unless a payment plan is agreed with Astara Ltd.
4.3 Your session/package may be cancelled if payment is not made within the specified time and any deposit paid will not be refunded.
4.4 You are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all sessions.
4.5 You authorise Astara Ltd. to process payment by way of bank transfer, through Stripe, ThriveCart or a similar platform. Where payment is made via a third-party platform you may be charged an additional processing fee which is non-refundable.
4.6 For packages, payment plans may be arranged at the discretion of Astara Ltd. If we agree to payment for our services by payment plan, a supplementary fee may be charged.
4.7 If a payment plan is agreed upon, you must pay the first instalment at the time of booking.
4.8 If you fail to make any of the payments on the date due we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.
4.9 Without prejudice to any other right or remedy that we may be entitled to, where your account is beyond 7 days overdue then we shall be entitled to withhold delivery of the program until payment has been made in respect of the outstanding amount; and interest shall accrue and be added to your account on a daily basis as from the date payment is due until full payment (including accrued interest) is received by us. Interest will be calculated on the outstanding fee at a rate of 8% over the Bank of England’s base rate from time to time; and a fixed administration fee of £50.00 shall be added to your account.
4.10 In the event payment is beyond 30 days overdue then we shall be entitled to terminate our agreement and instruct a collection or legal agent to seek recovery of the fee along with interest and any accrued costs incurred.
5. Cancellation/amendments
5.1 Cancellations and amendments are subject to the conditions below and can be made at any time.
5.2 If you wish to cancel/reschedule your session/package, you can do so by emailing us at annewhitehouse@me.com and you must notify us no later than 48 hours prior to your scheduled session. You can only reschedule your session once, any missed sessions will be subject to an additional fee for rebooking.
5.3 If you wish to cancel your session/package within 14 days of the date of this Agreement, you will be given the option to reschedule your session or to receive a refund (provided you have not already received your session).
5.4 If we have incurred any reasonable costs any money you have already paid may not be reimbursed.
5.5 In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted. Should you make any chargeback claims, you accept that you will be liable for any costs and fees incurred for non-substantiated disputes.
5.6 You may reschedule a maximum of two consecutive sessions, or three sessions in total, during each package, provided you notify us no later than 48 hours prior to your scheduled session.
5.7 Any request to reschedule beyond this may result in the termination of your package. You will forfeit any remaining sessions and the total outstanding amount will become due immediately.
5.8 Save for exceptional circumstances, you will forfeit any session(s) if you fail to provide us with at least 48 hours’ notice of your request to reschedule and you will not be entitled to a refund or to reschedule.
5.9 Sessions are scheduled for fixed dates and times and it is your responsibility to ensure you attend on time. If you are late for your session you may not receive the full time allocated.
5.10 If you are more than 10 minutes late for your session you will forfeit the session and will not be refunded.
5.11 If due to exceptional circumstances, we need to cancel a session, you will be notified as soon as possible and an alternative date will be provided.
5.12 We reserve the right to amend the techniques used during the package based on the issue(s) being worked on and the suitability of the modality.
5.13 You may choose to alter your package at any time only by including more services. You will be charged for any sessions that have already been fulfilled and will be required to make payment for any additional services.
5.14 If you have not used all of the sessions in a package, it may be possible to transfer the remainder of your packages to another person but this will need to be agreed with Astara Ltd.
6. Results and guarantees
6.1 All content provided by Astara Ltd. is not intended to replace or be a substitute for professional medical advice, diagnosis or treatment.
6.2 The methods used do not replace (nor promise nor attempt to replace) any conventional or current health treatment which you may require from a qualified medical practitioner and/or be currently using under specific medical advice. We do not provide medical diagnosis or consultations related to health, medical, psychiatric or physiological issues.
6.3 You will remain fully responsible for your own health and well-being at all times. Any access to holistic therapies, products or services is an alternative or complementary form of care and not a replacement for any existing medical treatment that you are undergoing or may require. You agree that should you have any concerns concerning your health, diet, medication or any medical conditions you will seek the advice of your qualified medical practitioner.
6.4 Should you require medical support, or feel that you require further contact we recommend that you seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
6.5 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies recommended, your efficiency in following up on each session, and where relevant the particular market and industry in which your business operates.
6.6 As part of your session/package you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the session.
6.7 You shall be responsible for attending the session as agreed and during each session to participate fully, and communicate openly and honestly.
6.8 Although coaching, meditational modalities and alternative therapies have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the session, participation and existing health conditions.
6.9 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.
6.10 Astara Ltd. does not provide medical, legal, investment or business advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the session, however, Astara Ltd. does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.
7. Health
7.1 In order to experience the full benefits of the session, it is advisable not to drink alcohol or consume any illegal drugs for at least 48 hours before the start of the session and 24 hours after the session.
7.2 If you are under the influence of alcohol or drugs your session may be cancelled and you will not be entitled to a refund.
7.3 Astara Ltd does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the package.
7.4 You must inform us of any physical or mental health conditions you have which may impact on your ability to participate in the package.
7.5 You must not consume any alcohol or illegal drugs at any time during the session(s).
7.6 The exercises included as part of your package may involve the use of gentle breathing or physical movement. You must advise us if you are likely to suffer an adverse reaction to the use of any of these techniques.
7.7 It is your responsibility to advise us prior to the start of the session of any injuries or health conditions you have which may impact on your ability to participate in the session/package.
7.8 It is your responsibility to notify your doctor if you think that the sessions may impact on any medication that you are taking, or health conditions that you are currently undergoing treatment for.
7.9 During the session/package you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By using and participating in our services you are confirming that you are mentally well enough to do so and that you understand that you are personally responsible for managing your own emotional state.
7.10 You agree not to hold us liable for any emotional distress experienced as a result of your participation in the session and we reserve the right to terminate your sessions where we have concerns as to your suitability to safely use the sessions.
8. Use of materials, methods and systems
8.1 It is at Astara Ltd’s discretion to use alternative modalities as part of the package as and when necessary.
8.2 You agree that all methods, processes, and strategies taught by Astara Ltd are our exclusive property and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law.
8.3 Astara Ltd’s system includes all materials associated with the package, all business coaching strategies, all associated coaching advice, and all written material.
8.4 You agree to maintain the confidential nature of the package and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:
- is part of the Session,
- is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to Astara Ltd so that we can take appropriate legal action to protect our interests), or
- concerns matters or materials that have lawfully become part of the public domain.
8.5 You agree that any violation of the terms of this section will cause substantial and irreparable harm to Astara Ltd and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.
9. Photography and Filming
9.1 We may ask for your consent to use photographs and/or video recordings including images of you, both internally and externally to promote our services.
9.2 You understand that these images may be used in print and digital media formats, including print publications, websites, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.
9.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.
9.4 You can ask Astara Ltd to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.
10. Complaints
10.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us at annewhitehouse@me.com in the first instance.
10.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue. We ask that you give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of this Agreement further action includes stopping payment or making any chargeback or similar claim.
10.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Mastermind shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by Astara Ltd. and any reasonable suggestions you provide of a mediator will be considered.
10.4 Gossiping or speaking ill against Astara Ltd to clients, friends, and fellow facilitators/Colleagues at any time is strictly not appreciated. Should you feel unhappy about the management style, approach or working relationship you share with our company, you must communicate clearly and promptly to the management and bring it to the notice of the owner and manager, before jumping to any conclusions. Communication breakdowns can lead to misunderstandings and we wish to create a sense of oneness between you and Astara Ltd.
11. Confidentiality
11.1 Confidential information refers to any data or information relating to you, whether business or personal:
– which would reasonably be considered to be private or proprietary to you;
– that is not generally known, and;
– where the release of that confidential information could reasonably be expected to cause harm to you.
11.2 Astara Ltd agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this Agreement.
11.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us unless it falls within clause 9 of this agreement.
11.4 Any information disclosed to you by Astara Ltd as part of the course must also remain confidential. This includes information relating to personal experiences and any unpublished methods or techniques which are disclosed.
12. Force Majeure
12.1 Except for an obligation to pay fees, neither Astara Ltd nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt Astara Ltd or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.
12.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
13. Termination
13.1 Astara Ltd reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.
14. Governing Law
14.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
15. Variation
15.1 No variation of this Agreement shall be effective unless it is in writing and signed by Astara Ltd and you (or authorised representatives).
15.2 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.
16. Entire Agreement
16.1 This Agreement is the entire agreement and understanding between Astara Ltd and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.
Please tick here if you wish to opt out of allowing us to use photographs/images and testimonials as specified in clause 9 of this agreement.
By signing this agreement you agree to be bound by the terms above.
Name:
Signature:
Date:
REPOWER SANCTUARY MEMBERSHIP
We are confident that you will experience great benefits from our membership service and we look forward to supporting your growth.
In order to gain the most from your place on the group membership, please read and sign the Agreement below. Please get in touch if you are unclear of any of the provisions.
This Agreement is entered into by you and by Astara Ltd (hereafter referred to as ‘Astara Ltd.’’ ’us‘ ,or ‘we’) on the date of subscription to the membership.
1. General
1.1 Astara Ltd agrees to provide the monthly membership service that you have chosen. The monthly membership service will include:
-Access to a monthly membership group
-1 group healing per month
-Access to an exclusive library of pre-recorded healing
1.2 The chosen membership includes the use of holistic meditational modalities, which are meditational or self-development processes. These techniques are being used as part of a self-development programme and are not to be taken as medical advice or treatment. These modalities will not be taught at any time during the service.
1.3 Subject to these terms, you shall be provided with access to the group membership services for an initial minimum period of three months and then a rolling period of 30 days upon successful renewal and payment for the service.
1.4 Please note that the use of the term ‘Doctor’ or ‘Dr’ in any of our services, or in any of the content of the membership indicates the completion of an academic doctorate and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or health conditions.
1.5 Any information provided by Astara Ltd as part of this service is for guidance purposes only and must not be taken as advice or a guarantee of any outcome. You understand that any opinions, or information provided by Astara Ltd during the course of the membership service is for information purposes only and are not, under any circumstances, to be taken as medical advice, diagnosis, treatment or guarantee of any outcome. All information provided is purely for your consideration and is not to be solely relied upon.
1.6 No warranty, whether express or implied, is given concerning any information or materials provided.
1.7 By signing this Agreement you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.
2. Payment
2.1 In exchange for the provision of services, you agree to pay the fee for the membership service as set out on the purchase page at the time of purchase.
2.2 The first payment will be taken at the time of purchase and further payments will be taken on a monthly basis thereafter.
2.3 You will be charged on or near the same day of each month and you agree and acknowledge that once a payment has been taken you shall not be entitled to a refund for that month, regardless of whether you choose to cancel your membership after the fee has been taken.
2.4 Your place on the group service may be cancelled if payment is not made within the specified time and any amounts paid up until that point will not be refunded.
2.5 The fee is based upon our knowledge, experience and the time and effort into creating the resources. The availability of the service is not based on your actual usage and/or level of attendance. You agree and acknowledge that you shall not be entitled to any form of credit to or deduction from the fee for a non-attendance or lack of usage of the program on your part and the fee is payable in full and non-refundable.
2.6 We reserve the right to change the fee at any time. Any changes will not affect the price where payment has already been taken for that month.
2.7 You authorise Astara Ltd to process payment through Stripe or a similar platform.
2.8 Where payment is made via a third party platform you may be charged an additional processing fee which is non-refundable.
2.9 If you fail to make any of the payments on the date due you will be removed from the group membership service with immediate effect.
3. Cancellations and refunds
3.1 Cancellations and amendments are subject to the conditions below and can be made at any time. Please remember that you will remain liable for full payment of the monthly fee despite any notice of cancellation.
3.2 You may choose to cancel your membership at any time during the service, however, please note that we cannot provide refunds once a payment has been processed. Should you wish to cancel your place on the group membership, please notify us in writing at least 30 days before the next payment is due to be processed.
3.3 If we have incurred any reasonable costs any money you have already paid may not be reimbursed.
3.4 Our to the digital nature of the membership, our Services are non-refundable.
3.5 In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted. Should you make any chargeback claims, you accept that you will be liable for any costs and fees incurred for non-substantiated disputes.
3.6 If due to exceptional circumstances, we need to cancel a session, you will be notified as soon as possible and an alternative date will be provided.
3.7 We reserve the right to amend the techniques used during the group membership service based on the topic(s) being worked on and the suitability of the modality.
3.8 You may choose to alter your package at any time only by including more services and this will be subject to separate terms.
4. Mode of delivery
4.1 When we deliver the group membership service, we agree to do so with reasonable care and skill.
4.2 Unless otherwise agreed, the sessions will be delivered via an online platform or meeting facility such as Podia, Zoom ect.
4.3 It is your responsibility to ensure that you understand the mode of delivery for all purchases and have access to these platforms.
4.4 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. We will endeavour to limit the frequency and duration of suspension or restriction where possible.
4.5 We will not be liable to you for damages or refunds, or for any other recourse, should our services become unavailable or access to them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our services inaccessible to you.
4.6 We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
4.7 Where your session involves use of a third party platform, it is important that you take steps to ensure your privacy, as Astara Ltd is unable to monitor or control activity on separate platforms.
4.8 You must present to all sessions in appropriate attire, as you would in a face to face session, and you are solely responsible for the environment and space you are working in.
4.9 All group sessions are scheduled for a specified time and date. It is your responsibility to ensure you attend the scheduled sessions as live calls will only be delivered once during the group membership service and we regret that no alternative or replacement dates or times will be offered if you are unable to attend a live session for whatever reason.
4.10 You are responsible at all times for checking the relevant notices and emails for details on call dates and times and for attending any sessions.
4.11 Where a session is delivered via an online platform, we will endeavour to record the live calls but this is dependent on several factors such as connectivity, storage, sensitivity of issues being discussed ect.
4.12 Please note that we reserve the right to use class recordings and material for other services and to repurpose content where required. This content will be made available to participants outside of the group.
4.13 Should you wish to remain anonymous during a call or recording we request that you switch your camera off and anonymise your name whilst a class is being taught or recorded. We are not responsible for, and cannot amend any recordings, which contain recordings of you or your name.
4.14 By participating in our private Groups, live calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our group membership for marketing, promotional or sales purposes without compensation to you at any time, now or at any time in the future.
4.15 We reserve the right to make changes to the program, in whole or part, as we reasonably require without notice to you. If we make changes, we’ll ensure the program still matches the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to the program.
5. Results and guarantees
5.1 All content provided by Astara Ltd is not intended to replace or be a substitute for professional medical advice, diagnosis or treatment.
5.2 The methods used and taught during the group membership service do not replace (nor promise nor attempt to replace) any conventional or current health treatment which you may require from a qualified medical practitioner and/ or be currently using under specific medical advice. We do not provide medical diagnosis related to health, medical, psychiatric or physiological issues.
5.3 You will remain fully responsible for your own health and well-being at all times. Any access to holistic therapies, products or services is an alternative or complementary form of care and not a replacement for any existing medical treatment that you are undergoing or may require. You agree that should you have any concerns concerning your health, diet, medication or any medical conditions, you will seek the advice of your qualified medical practitioner.
5.4 The information provided during the group membership service will be general in nature and will not be personalised. Should you require personal or one-to-one support, or feel that you require further contact or support we recommend that you seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
5.5 Should you wish to book a personalised session with Astara Ltd, which is not provided as part of the programme then a further agreement will need to be arranged and separate terms and payment agreed.
5.6 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the group membership service, and your efficiency in following up on each module of the group membership service.
5.7 As part of your participation in the group membership service you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the group membership service.
5.8 You shall be responsible for ensuring you attend the program as agreed and to participate fully, and communicate openly and honestly.
5.9 Although coaching, meditational modalities and alternative therapies have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the session, participation and existing health conditions.
5.10 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.
5.11 Astara Ltd does not provide medical, legal, investment or business advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the group membership service, however, Astara Ltd does not guarantee or represent in any way that you will attain a certain level of health or any other metric of success. It is your responsibility to obtain professional advice.
6. Health
6.1 The exercises included as part of the group membership service may involve the use of gentle breathing or physical movement. You must advise us if you are likely to suffer an adverse reaction to the use of any of these techniques.
6.2 There may be occasions where recommendations are made for products such as flower essences. It is your responsibility to ensure that you use products which are suitable for your needs.
6.3 It is your responsibility to advise us prior to the start of the session of any injuries, or physical or mental health conditions you have which may impact on your ability to participate in the group membership service.
6.4 During the group membership service you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By using and participating in the group membership service you are confirming that you are mentally well enough to do so and you understand that you are personally responsible for managing your own emotional state.
6.5 You agree not to hold us liable for any emotional distress or allergic reactions experienced as a result of your participation in the group membership service and we reserve the right to terminate your access where we have concerns as to your suitability to safely use the membership content.
7. Use of materials, methods and systems
7.1 It is at our discretion to use alternative modalities as part of the group membership service as and when necessary.
7.2 You agree that all methods, processes, and strategies taught and used by Astara Ltd are our sole and exclusive property (or that we have been provided with a limited licence) and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark and intellectual property law.
7.3 Astara Ltd’s system includes all materials associated with the group membership service, all coaching strategies, all associated coaching advice, videos, audio or visual recordings, and all written material.
7.4 You agree to maintain the confidential nature of the group membership service and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:
-is part of the group membership service,
-is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to Astara Ltd so that we can take appropriate legal action to protect our interests), or
-concerns matters or materials that have lawfully become part of the public domain.
7.5 You agree to notify us as soon as possible should you become aware of any inappropriate behaviour, comments, or content being shown or displayed within any of our groups or during any sessions.
7.6 You must not at any time share or provide access to this content to anyone who is not a member of the group membership service.
7.7 You agree that any violation of the terms of this section will cause substantial and irreparable harm to Astara Ltd and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.
8. Intellectual property
8.1 As part of the group membership service we may provide you with materials, information, tools, videos, resources, data and other content. We may also provide you with access to our unique therapeutic and coaching methods and tools. We take the protection of our Intellectual Property Rights in relation to our Content, Systems and Services very seriously. You agree and accept that all Content and Systems remain our confidential and proprietary intellectual property and belong solely and exclusively to us.
8.2 You agree that all products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
8.3 You are being granted a limited license to use our Programs, Products, Courses, Meditations, Services or Program Material with permission and restrictions. You are purchasing the limited right to use the Program Materials in the form that is provided by us to you with certain conditions as specified herein.
8.4 You are prohibited from reproducing, copying, re-selling, sub-licensing, renting, sharing or otherwise distributing any of our Programs, Products, Courses, Meditations, Services or Program Material, whether modified or not, to any third party. This includes but is not limited to, the design, layout, appearance, logo design, techniques, and graphics of our Program Materials or any other material or aspects of materials provided by us to you, any trademarks, taglines, slogans, videos, audio or visual recordings and logos displayed on Program Materials are trademarks belonging to us.
8.5 You are not permitted to share, sell, reprint or republish any other of our Program Materials, including handouts, workbooks, videos, audio or visual recordings or meditations for resale or mass reproduction purposes. This includes sharing membership content with your friends, family, colleagues, etc. If they would like access, they must purchase their own license separately.
8.6 You may not use our Programs, Products, Courses, Meditations, Services or Program Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by Astara Ltd.
8.7 You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
8.8 You may not at any time use any marketing or promotional tools and/or Program, Product or Service titles or any other title or information of ours bearing the copyright or trademark symbols (™) or ® without our express written permission.
8.9 When you purchase the membership access you agree and undertake that from the date of this Agreement you shall not (save as provided for in this Agreement): copy, reproduce, sell, licence, share or distribute any of our Content or Systems, whether during the period of provision of the Services, or at any time thereafter; record any webinars, online or in-person events, videos, Sessions or any Content or Systems; infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights or any such rights belonging to another participant.
8.10 In the event of a breach of your obligations relating to our Intellectual Property then: you shall immediately cease and desist the illegal use of our Intellectual Property upon receipt of such notice from us; you agree and accept that damages, loss, or irreparable harm may arise for us due to your illegal use of our Intellectual Property and, in such circumstances, we shall be entitled to seek relief, including injunctive relief against you; and you shall indemnify and keep us fully indemnified for all such damages and losses sustained as a consequence of your breach of this clause.
8.11 The provisions above shall continue in force notwithstanding termination of the Agreement for any reason.
9. Use of online or shared platforms
9.1 By posting or submitting any material on or through our Programs, Courses, or Services such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and that parental consent has been given where necessary.
9.2 As part of the membership service you may be provided with access to a private Facebook Group or other Group hosted on a social media platform. These Terms apply to all Groups created by Astara Ltd
9.3 By participating in our private Groups, coaching calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Membership service, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.
9.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep the group private and confidential, once information is posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group and you understand that other members will also see what is posted.
9.5 You must not share or repost any content outside of the Group.
9.6 You understand that the following behaviour is prohibited in all platforms created and used by Astara Ltd:
-Self promotion (unless permission is obtained directly from us)
-Spam or attempts to solicit clients.
-Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.
9.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 13 of this Agreement
9.8 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from Astara Ltd.
9.9 Participation in Programs, Courses or Services offered by Astara Ltd is not intended to, or shall not be deemed to establish any partnership or joint venture between you and Astara Ltd.
10. Self Promotion
10.1 Self-promotion is not permitted on any platform hosted by Astara Ltd unless permission is obtained directly from us.
10.2 A platform hosted by Astara Ltd includes, but is not limited to, courses, events, practice groups, WhatsApp groups, Facebook groups, Zoom or Podia.
10.3 Self-promotional material is not permitted on any platform hosted by Astara Ltd and you must not solicit clients on any platform hosted by Astara Ltd.
10.4 Any self-promotion on a platform hosted by Astara Ltd will result in the termination of this agreement in accordance with clause 13 of this agreement.
11. Third-party/Affiliate services
11.1 From time to time we may invite guest speakers or include links to third-party offers and promotions. These are included to provide you with access to information, products or services that you may find useful or interesting. Astara Ltd is not responsible for any content provided by third parties and the inclusion of your services does not imply any endorsement or association.
11.2 If you make a purchase from one of our affiliates, or any other individual or company through a link provided on or through our Programs, Courses or Services, you understand that all business transactions are solely between you and the third party. You agree that Astara Ltd shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that are incurred as the result of such dealings with a third party.
12. Force Majeure
12.1 Except for an obligation to pay fees, neither Astara Ltd nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt Astara Ltd or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.
12.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
13. Termination
13.1 Astara Ltd reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.
13.2 We shall be entitled to limit the provision of the membership service or suspend, and/or terminate this Agreement with immediate effect and without refund of any fee, whether paid or remaining due and payable, if we reasonably determine that you have: committed a material breach of any of your obligations under this Agreement; or failed to provide payment of any sum due to us as and when it becomes due; or become subject to a bankruptcy or similar financial order or proceedings; or acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or failed to positively engage with the service or impaired the delivery of the membership service to you or another participant; or acted in a way which is abusive or is intended to cause offence to us or another participant; and/or failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.
13.3 Upon termination of this Agreement for any reason: your access to all Services, any private social media accounts, any Groups, and any other online resources, will be removed unless expressly agreed otherwise. We will not be liable to you for any claims relating to the removal of that access; any Fee or other monies owed by you to us will become immediately due and payable; any terms of this Agreement which either expressly or by your nature relates to the period of time after termination and/or the Services have been delivered shall remain in full force and effect; you shall cease to use, either directly or indirectly any Content, Systems or Confidential Information belonging to us, or provided by us to you, and shall immediately return to us or destroy any copies in your possession or control.
14. Confidentiality
14.1 Confidential information refers to any data or information relating to you, whether business or personal:
– which would reasonably be considered to be private or proprietary to you;
– that is not generally known, and;
– where the release of that confidential information could reasonably be expected to cause harm to you.
14.2 Astara Ltd agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this Agreement.
14.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us, unless it falls under clause 16 or 17.
14.4 Any information disclosed to you by Astara Ltd as part of the membership service must also remain confidential. For the purposes of this Agreement, Confidential Information shall mean ideas, know-how, business practices, customer/client details, personal data, materials, therapeutic and coaching tools, business models, content, data, software, documents, resources, video and audio recordings, presentations, downloads, podcasts, workbooks, methods, concepts and techniques, systems, plans, trade secrets, and other confidential and/or proprietary information. It excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of this Agreement.
14.5 The nature of the membership service will mean that participants may share sensitive and personal information during the course. All information shared by other participants must be kept confidential at all times.
14.6 Should you wish to confidentially ask a question within the group then you must email us directly with your question and specify that you wish to remain anonymous.
14.7 Where we disclose Confidential Information to you, or where it is disclosed by a program participant, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not: disclose, communicate, reproduce or distribute it, or use it for your own benefit, whether personally or commercially, and whether directly or indirectly; use it for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to our business or reputation.
14.8 Our obligations shall not apply where it’s necessary for us to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to this Agreement), to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because we reasonably believe you are at risk of danger to yourself or others.
14.9 By participating in a group program you understand and acknowledge that any information shared will be known to other participants and recordings will be used for further sales and promotional purposes. Any information shared during the course will therefore no longer be deemed to be confidential information.
15. Personal Data
15.1 Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the GDPR. We shall only process your personal data to the extent reasonably required to enable proper delivery of the membership program and shall retain it only for as long as reasonably necessary to allow completion and delivery of the group membership service and to comply with any legal or regulatory requirements.
15.2 For full details of how we process, use, collect and store your personal data please refer to our privacy notice which can be found on our website.
15.3 As part of the delivery of the membership service your image may be recorded in photographs, images or screenshots by us or other programme participants and shared on social media. By purchasing our group membership service and agreeing to the terms of this Agreement you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us but you understand that your image may continue to appear in publications already in circulation.
16. Testimonials and feedback
16.1 We may ask you to provide a testimonial of your experience with us.
16.2 Should you wish to provide a testimonial, or if you voluntarily provide any feedback by email or on a social media platform, you confirm that you give your consent for Astara Ltd to use the text or video in its entirety, or in part in order to promote our business.
16.3 You agree and consent that any comments made to or about Astara Ltd or its practitioners by you on any social media platform (whether on a personal profile, business profile or in a group) can be used by Astara Ltd in order to promote our business.
16.4 You confirm that the testimonial, feedback or comment can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.
16.5 You give consent to Astara Ltd to edit the testimonial as necessary, without consulting you, provided the message remains the same.
16.6 You give Astara Ltd consent to refer to your first name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it.
17. Photography and Filming
17.1 You consent to Astara Ltd using photographs and/or video recordings including images of you, both internally and externally to promote our services.
17.2 You understand that these images or videos may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.
17.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.
17.4 You can ask Astara Ltd to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.
18. Complaints
18.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us in the first instance.
18.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue. We ask that you give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of this Agreement further action includes stopping payment or making any chargeback or similar claim.
18.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the membership service shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by Astara Ltd and any reasonable suggestions you provide of a mediator will be considered.
18.4 Gossiping or speaking ill against Astara Ltd to clients, friends, and fellow facilitators/Colleagues at any time is strictly not appreciated. Should you feel unhappy about the management style, approach or working relationship you share with our company, you must communicate clearly and promptly to the management and bring it to the notice of the owner and manager, before jumping to any conclusions. Communication breakdowns can lead to misunderstandings and we wish to create a sense of oneness between you and Astara Ltd.
19. Waiver
19.1 The waiver or failure of Astara Ltd to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.
20. Severability
20.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.
21. Governing Law
21.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
22. Variation of terms
22.1 Astara Ltd (or its’ authorised representatives) reserves the right to amend the terms of this agreement at any time as permitted by applicable law. Changes will be communicated in writing and will be sent to the email address that is held on file.
23. Entire Agreement
23.1 This Agreement is the entire agreement and understanding between Astara Ltd and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.
Please tick here if you wish to opt out of allowing us to use photographs/images and testimonials as specified in clauses 16 and 17 of this agreement.
By signing this agreement you agree to be bound by the terms above.
Name:
Signature:
Date:
RECORDED & DIGITAL ITEMS TERMS OF SALE
Please read these Terms of Sale carefully before purchasing, accessing or using any Programmes, Products, Courses, Meditations, Services or Programme Material offered by Astara Ltd.
- General
1.1 The Programmes, Products, Courses, Meditations, Services or Programme Material offered on this site are owned and operated by Astara Ltd Limited (hereafter referred to as “Astara Ltd”,“we”, or “us”). The term “you” refers to any purchaser and/or user of any of our Programmes, Products, Courses, Meditations, Services or Programme Material.
1.2 By placing an order for any of our Programmes, Products, Courses, Meditations, Services or Programme Material, on https://www.feminineconfidence.com/ you agree to be bound by these Terms of Sale. By using any of our Programmes, Products, Courses, Meditations, Services or Programme Material you are agreeing to these Terms of Sale as they appear and are legally bound by them, regardless of whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Programmes, Products, Courses, Meditations, Services or Programme Material.
1.3 We reserve the right to change these Terms of Use from time to time and such modifications shall be effective upon posting on the site https://www.feminineconfidence.com/ or via email with the subject line specifically stating “amendment to existing agreement” or similar language denoting the Agreement has been modified.
1.4 You understand that Astara Ltd does not provide medical advice or treatment and any guidance is not to be solely relied upon. The use of the term ‘Doctor’ or ‘Dr’ in any name, or in any content indicates the completion of an academic doctorate and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or health conditions.
- Payment
2.1 You agree to pay the price stated at the time of booking.
2.2 You agree to either pay the total amount due or the first instalment of your price plan as agreed at the checkout.
2.3 Where you choose to pay by way of payment plan, the payment will be automatically deducted from your nominated debit/credit card, PayPal, Stripe or GoCardless Direct Debit service on a specified day of each month. Failure to make payment will result in the cancellation of your place on the selected programme and you will not be entitled to receive a refund.
2.4 You are responsible for payment of the entire fee, regardless of whether you attend all sessions, and regardless of whether you have selected a pay-in-full or monthly payment plan. If for any reason you choose to cancel any part of the programme, you must pay or continue to pay the remainder of the balance.
- Returns and refunds
3.1 Where your purchase includes a digital Programme, Product, Course, Meditation or Programme Material, you cannot request a cancellation or refund after you have started to download, stream or access the material.
3.2 By purchasing a digital product from our website you acknowledge and agree that you are waiving your rights to cancellation.
3.3 If you experience any issues or faults with any digital Programmes, Products, Courses, Meditations or Programme Materials please contact us at annewhitehouse@me.com and we will look into the issue.
- Price of goods
4.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information is entered into the system.
4.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
4.3 We sell a large number of Goods through our site. It is possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the supply of the Goods and refund you any sums you have paid.
- Use of Programmes, Products, Courses, Meditations, Services or Programme Material
5.1 We have invested significant time, effort and expense into our Programmes, Products, Courses, Meditations, Services and Programme Materials. This information is valuable, and special and are unique assets belonging to Astara Ltd, which require protection from improper and/or unauthorised use.
5.2 By purchasing any of our Programmes, Products, Courses, Meditations, Services or Programme Material you agree that your access will be for your own personal use and reference. You must not at any time permit any product to be used for any other purpose.
5.3 When you enrol in or purchase our Programmes, Products, Courses, Meditations, Services or Programme Material you agree that you are clearly and expressly prohibited from doing the following:
- You are not permitted to use, copy, adapt or represent any of our Programmes, Products, Courses, Meditations, Services or Programme Material in any way to imply or indicate that they are your property or are created by you.
- You are not permitted to copy, share or steal our Programmes, Products, Courses, Meditations, Services or Programme Material, or any parts of them.
- You are not permitted to engage in improper and/or unauthorised use of our Programmes, Products, Courses, Meditations, Services or Programme Material. This includes copying any information purchased or accessed through our Programmes, Products, Courses, Meditations, Services or Programme Material for business/commercial use or in any way that earns you or anyone else money. Such activity includes but is not limited to, publication or compilation into your own or anyone else’s products, modifying, copying, reproducing, sharing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means).
- You must not breach our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Programmes, Products, Courses, Meditations, Services or Programme Material for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of our Programmes, Products, Courses, Meditations, Services or Programme Material.
- You are not permitted to use our Programmes, Products, Courses, Meditations, Services or Programme Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by us through our prior written consent.
- You understand and agree that engaging in the prohibited use or the improper and/or unauthorised use of our Programmes, Products or Services or Programme Materials as set forth in these Terms of sale is considered theft and stealing. You agree and understand that prohibited use, improper and/or unauthorised use may give rise to a civil claim for damages and/or be a criminal offence.
- Intellectual property
6.1 You agree that all products, whether modified or not, and all intellectual property and copyrights contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
6.2 You are being granted a limited license to use our Programmes, Products, Courses, Meditations, Services or Programme Material with permission and restrictions. You are purchasing the limited right to use the Programme Materials in the form that is provided by us to you with certain conditions as specified herein.
6.3 You are prohibited from reproducing, copying, re-selling, sub-licensing, renting, sharing or otherwise distributing any of our Programmes, Products, Courses, Meditations, Services or Programme Material, whether modified or not, to any third party. This includes but is not limited to, the design, layout, appearance, logo design, techniques, and graphics of our Programme Materials or any other material or aspects of materials provided by us to you, any trademarks, taglines, slogans, and logos displayed on Programme Materials. You understand that these materials are owned by Astara Ltd.
6.4 You are not permitted to share, sell, reprint or republish any other of our Programme Materials, including handouts, workbooks or meditations for resale or mass reproduction purposes. This includes sharing this programme with your friends, family, colleagues, etc.
6.5 You may not use our Programmes, Products, Courses, Meditations, Services or Programme Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by Astara Ltd.
6.6 You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
- Guarantees
7.1 Whilst we endeavour to ensure that our products are fit for the use of our customers, we accept no responsibility for the accuracy of information or suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for a particular purpose.
7.2 Astara Ltd. does not guarantee or represent in any way that you or your business will attain a certain level of sales, profits, earnings, or any other metric of success, either in the short-term or long-term. Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the course, your efficiency in following up on each module of the course, and the particular market and industry in which your business operates.
7.3 Any testimonials, stories shared, descriptions, or examples used in materials, on our website, or during online programmemes are not a guarantee of any particular result or success. Any express, or implied promise, or representation made by Astara Ltd is not intended to represent or guarantee that you will achieve the same or similar results.
7.4 Astara Ltd does not provide medical, legal, investment, or financial advice. All opinions are provided for your consideration and should not be solely relied upon. It is your responsibility to obtain professional advice.
7.5 We shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
7.6 We reserve the right to amend the techniques used during the package based on the subject area being worked on and the suitability of the modality.
- Health
8.1 In order to experience the full benefits of the session, it is advisable not to drink alcohol or consume any illegal drugs for at least 48 hours before the start of the session and 24 hours after the session.
8.3 Astara Ltd does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the service.
8.4 The exercises included as part of your package may involve the use of gentle breathing or physical movement. You must not participate if you are likely to suffer an adverse reaction to the use of any of these techniques.
8.5 It is your responsibility to notify your doctor if you think that the sessions may impact on any medication that you are taking, or health conditions that you are currently undergoing treatment for.
8.6 During the session/package you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By using and participating in our services you are confirming that you are mentally well enough to do so and that you understand that you are personally responsible for managing your own emotional state.
8.7 You agree not to hold us liable for any emotional distress experienced as a result of your participation in the session and we reserve the right to terminate your sessions where we have concerns as to your suitability to safely use the sessions.
- Delivery of Programmes, Products, Courses, Meditations, Services and Programme Material
9.1. Our Programmes, Products, Courses, Meditations, Services and Programme Material are delivered in a variety of formats which is specified in the description on the site. This may include a combination of online sessions, pre-recorded sessions, or as a downloadable product.
9.2. It is your responsibility to ensure you have read the description and understand the mode of delivery for all purchases.
9.3 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. We will endeavour to limit the frequency and duration of suspension or restriction where possible. We will not be liable to you for damages or refunds, or for any other recourse, should our Programmes, Products, Courses, Meditations, Services or Programme Materials become unavailable or access to them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our Programmes, Products, Courses, Meditations, Services or Programme Material inaccessible to you.
9.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
- Pre-recorded programmes
10.1 Pre-recorded programmes may be held on third-party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Programme. We shall not be liable in the event that such content is not available in whole or in part at any time, or becomes corrupted, is deleted or fails to be stored.
10.2 You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party.
10.3 You must notify us immediately if you become aware of any unauthorised use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorised use of your account.
- Use of online or shared platforms
11.1 By posting or submitting any material on or through our Programmes, Courses, or Services such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.
11.2 As part of the selected programme you may be provided with access to a support group hosted on a social media platform. These Terms apply to all Groups created by Astara Ltd.
11.3 By participating in our support groups, inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Programme, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.
11.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep the group private and confidential, once things are posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group and you understand that other members will also see what is posted.
11.5 You must not share or repost any content outside of the Group.
11.6 You understand that the following behaviour is prohibited in all platforms created and used by Astara Ltd:
- Self promotion (unless permission is obtained directly from us)
- Spam or attempts to solicit clients.
- Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.
11.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 15 of this Agreement
11.8 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from Astara Ltd..
11.9 Participation in Programmes, Courses or Services offered by Astara Ltd is not intended to, or shall not be deemed to establish any partnership or joint venture between you and Astara Ltd.
- Third-party/Affiliate services
12.1 From time to time we may invite guest speakers or include links to third party offers and promotions. These are included to provide you with access to information, products or services that you may find useful or interesting. Astara Ltd is not responsible for any content provided by third parties and the inclusion of their services does not imply any endorsement or association.
12.2 If you make a purchase from one of our affiliates, or any other individual or company through a link provided on or through our Programmes, Courses or Services, you understand that all business transactions are solely between you and the third party. You agree that Astara Ltd shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that are incurred as the result of such dealings with a third party.
- Force Majeure
13.1 If, as a result of an act of God, force majeure, public emergency, restriction imposed by law or for any other cause beyond our reasonable control, we are unable to provide services to you, Astara Ltd. shall not be in breach of this agreement but shall be authorised to substitute a reasonably satisfactory date and time to provide services.
13.2 If no such time is available, the remainder of the fees due for any service(s) that have not yet been provided will be waived.
13.3 Astara Ltd. shall not be liable for inability to provide services or fulfil the agreement in those circumstances.
- Waiver
14.1 You acknowledge and take full responsibility for all decisions made during and after the programme. In furtherance and not in limitation of the foregoing, you hereby and forever waive, release and discharge Astara Ltd, its directors, administrators, officers, agents, employees, representatives, executors and all others acting on its behalf (the “Released Parties”) from any and all claims or liabilities for injuries or damages to your person and/or property or that of your family (where applicable), including those caused by any negligent act or omission of any of those mentioned or others acting on their behalf, arising out of or connected with your participation in the programme or in connection with services provided by Astara Ltd. or the Released Parties.
14.2 The waiver or failure of Astara Ltd. to exercise any obligation under this Agreement shall not be deemed a waiver of any further right
- Termination
15.1 Astara Ltd. reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.
15.2 If the conditions set out in this Agreement are not met, you understand and accept that you may forfeit any remaining sessions and you will not be eligible for a refund.
- Confidentiality
16.1 Confidential information refers to any data or information relating to you, whether business or personal:
– which would reasonably be considered to be private or proprietary to you;
– that is not generally known, and;
– where the release of that confidential information could reasonably be expected to cause harm to you.
16.2 Astara Ltd. agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this Agreement.
16.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us unless it falls under clauses 11 or 17.
- Testimonials and feedback
17.1 We may ask you to provide a testimonial of your experience with us.
17.2 Should you wish to provide a testimonial, or if you voluntarily provide any feedback by email or in Groups (including on our social media pages), coaching calls or inside the online course portal, you confirm that you give your consent for Astara Ltd. to use the text in its entirety, or in part in order to promote our business.
17.3 You agree and consent that any comments made to or about Astara Ltd. or its practitioners by you in Groups (including on our social media pages), coaching calls or inside the online course portal (whether on a personal profile, business profile or in a group) can be used by Astara Ltd. in order to promote our business.
17.4 You confirm that the testimonial, feedback or comment can be used in all media, including printed materials, business communications, presentations, social media and in the advertising of services generally.
17.5 You give consent to Astara Ltd. to edit the testimonial as necessary, without consulting you, provided the message remains the same.
17.6 You give Astara Ltd. consent to refer to your business name and first name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it.
- Complaints
18.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us in the first instance.
18.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue.
18.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Course shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by Astara Ltd. and any reasonable suggestions you provide of a mediator will be considered.
- Severability
19.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.
- Governing Law
20.1 The terms of this Agreement apply internationally to any and all purchasers and/or users of any Programmes, Products, Courses, Meditations, Services or Programme Material owned and operated by Astara Ltd.
20.2 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
- Entire Agreement
21.1 This Agreement is the entire agreement and understanding between Astara Ltd. and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.
GROUP WORKSHOPS, PROGRAMMES & MASTERCLASSES
Thank you for choosing to work with Astara Ltd. We are confident that you will experience great benefits from participating in this Service, Program, Product, Course, and we look forward to supporting your self-development journey.
In order to gain the most from your experience with Astara Ltd please read and confirm that you agree with the provisions below. Please do get in touch if you are unclear of any of the provisions.
By booking any program with Astara Ltd, you are agreeing to the following Terms and Conditions:
1. General
1.1 Subject to these terms, Astara Ltd agrees to provide access to the program that you have chosen. The term ‘Program’ includes, but is not limited to group programs, Facebook lives, masterclasses, workshops, training programs, group coaching and masterminds, whether free or paid.
1.2 These Terms and Conditions apply to the use and access of any resources which are provided directly to you or through our website, third-party platforms, or sales pages. This may include, but is not limited to, audio files, workbooks, group sessions, podcasts or workshops.
1.3 Please note the use of the term ‘Doctor’ or ‘Dr’ in any name, or in any content indicates the completion of an academic doctorate and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or other health conditions. Should you experience any health concerns, we would encourage you to seek professional medical advice.
1.4 The chosen program may include but is not limited to, the use of mindset work, inner enquiry exercises, subconscious belief work, recorded or live meditations and energy work. These methods are all to be used as holistic support and are not intended to be taken as medical advice or treatment.
1.5 The chosen program uses a number of highly effective energetic practices. It is normal for emotions or traumas to be triggered during the process and you may feel shifts in energy for a few days following completion of the suggested exercises. The experience is different for each individual and it is your responsibility to maintain a good self-care routine following each session and to obtain professional medical support if required.
1.6 Any information provided by Astara Ltd as part of this program is for guidance purposes only and must not be taken as advice or a guarantee of any outcome.
1.7 By booking a program you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.
2. Payment
2.1 In exchange for the service, you agree to pay the amount stated at the time of booking.
2.2 The total amount is due at time of booking, unless a payment plan is agreed with Astara Ltd.
2.3 Where relevant, your place on the program may be canceled if payment is not made within the specified time and any deposit paid will not be refunded.
2.4 Subject to clause 3.2, you are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all sessions.
2.5 You authorise Astara Ltd to process payment by way of bank transfer, cash, through Stripe or a similar platform.
2.6 Payment plans may be arranged at the discretion of Astara Ltd. If we agree to payment for our services by payment plan, a supplementary fee may be charged.
2.7 If a payment plan is agreed, you must pay the first instalment at the time of booking.
2.8 If you fail to make any of the payments on the date due we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.
2.9 In the event payment is beyond 14 days overdue then we shall be entitled to terminate this agreement and instruct a collection or legal agent to seek recovery of the fee along with interest and any accrued costs incurred.
3. Cancellation/Amendments
3.1 Cancellations and amendments are subject to the conditions below and can be made at any time.
3.2 If you wish to cancel your place on the program within 14 days of the date of this Agreement, you will be given the option to select an alternative service or to receive a refund (provided the program has not already commenced and provided the resources/training materials have not been dispatched).
3.3 If we have incurred any reasonable costs, such as payment fees, these will be deducted from any money you have already paid.
3.4 The program is non-refundable save for the circumstances set out in clause 3.2.
3.5 In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted. Should you make any chargeback claims, you accept that you will be liable for any costs and fees incurred for non-substantiated disputes.
3.6 We reserve the right to amend the techniques used during the program based on the topic(s) being worked on and the suitability of the modality.
3.7 You may choose to alter your package at any time only by including more services. You will be charged for any sessions that have already been fulfilled and will be required to make payment for any additional services.
3.8 If due to exceptional circumstances, we need to cancel a session, you will be notified as soon as possible and an alternative date will be provided.
4. Results and guarantees
4.1 Although coaching and meditational modalities have great benefits, your success and results depend on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the program and your efficiency in following up on each module of the program and existing health conditions.
4.2 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.
4.3 Astara Ltd does not provide medical, legal, psychological or psychiatric advice as part of this program. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the program, however, Astara Ltd does not guarantee or represent in any way that you will attain a certain level of health, successful pregnancy, or any other metric of success. It is your responsibility to obtain professional advice as required.
4.4 The information provided during the program will be general in nature and will not be personalised. Whilst we will make every effort to accommodate questions, we cannot guarantee that there will be time during a group program. Should you require personal or one-to-one support, or feel that you require further contact or support please contact Astara Ltd at annewhitehouse@me.com for information on how we may be able to assist you further.
4.5 Should you require medical support we recommend that you seek the advice of your physician or other qualified health providers with any questions you may have regarding any medical condition.
4.6 As part of your participation in the program you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the program.
4.7 It is your responsibility to integrate and use the training provided and you will be required to conduct self study between sessions to gain the full benefit of the program. Astara Ltd cannot be held responsibility for your progress or for any support required outside of the scheduled sessions.
5. Health
5.1 In order to experience the full benefits of the program, it is advisable not to drink alcohol or consume any recreational drugs for at least 48 hours before the start of each session and 48 after the session. If you are under the influence of alcohol or drugs your place on the program may be cancelled and you will not be entitled to a refund.
5.2 Astara Ltd does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the any program provided by Astara Ltd.
5.3 You must inform us of any physical or mental health conditions you have which may impact on your ability to participate in the program.
5.4 The exercises included as part of your program may involve the use of gentle breathing or physical movement. You must advise the us if you are likely to suffer an adverse reaction to the use of any of these techniques.
5.5 It is your responsibility to advise us prior to the start of the session of any injuries, discomfort or health conditions you have which may impact on your ability to participate in the program.
5.6 During the program you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By participating in the program you are confirming that you are mentally well enough to do so and you understand that you are personally responsible for managing your own emotional state.
5.7 You agree not to hold us liable for any emotional distress experienced as a result of your participation in the program and we reserve the right to terminate your access where we have concerns as to your suitability to safely use the program.
6. Reasonable use of equipment
6.1 During the program we may use equipment which requires specific handling and you must take reasonable care at all times during the session to ensure your safety.
6.2 Astara Ltd will not be liable for any injury or loss which is caused by your mistake, error or negligence.
7. Access to program
7.1 Provided these terms are adhered to, you will be given access to the program for the duration as agreed.
7.2 Please note that the program is subject to change and modules may be added or removed.
7.3 Where the program is delivered via an online platform, it will be at the discretion of Astara Ltd to record the live calls and this cannot be guaranteed. Recording a session is dependent on several factors such as connectivity, storage, the sensitivity of the information being discussed ect.
7.4 Astara Ltd reserves the right to use any recordings for future sales, training, or promotional purposes. This content will be made available to participants outside of the group.
7.5 Unless otherwise agreed, the sessions will be delivered via an online platform or meeting facility such as Facebook or Zoom.
7.6 It is your responsibility to ensure that you understand the mode of delivery for all purchases and have access to these platforms.
7.7 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. We will endeavour to limit the frequency and duration of suspension or restriction where possible. If you experience any problems with accessing the program please email us as soon as possible.
7.8 We will not be liable to you for damages or refunds, or for any other recourse, should our services become unavailable or access to them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our services inaccessible to you.
7.9 We are not responsible for delays outside of our control. If our supply of the program is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will endeavour to take steps to minimise the effect of the delay.
7.10 Where your session involves the use of a third-party platform it is important that you take steps to ensure your privacy, as Astara Ltd is unable to monitor or control activity on separate platforms.
7.11 You must present to all live sessions in appropriate attire, as you would in a face-to-face session, and you are solely responsible for the environment and space you are working in.
7.12 Should you wish to remain anonymous during a call or recording we request that you switch your camera off and anonymise your name whilst a class is being taught or recorded. We are not responsible for, and cannot amend any recordings, which contain recordings of you or your name.
7.13 All live group sessions are scheduled for a specified time and date. It is your responsibility to ensure you attend the scheduled sessions as live calls will only be delivered once during the program.
7.14 We reserve the right to make changes to the program, in whole or part, as we reasonably require without notice to you. If we make changes, we will ensure the program still matches the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to the program.
8. Use of online or shared platforms
8.1 By posting or submitting any material on or through our Programs, Courses, or Services such as comments, posts, photos, images, videos or other contributions, you are indicating that you are the owner of all such materials.
8.2 As part of the selected program you may be provided with access to a private Facebook or other Group hosted on a social media platform. These Terms apply to all Groups created by Astara Ltd.
8.3 By participating in our private Groups, coaching calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Program, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.
8.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep information private and confidential, once information is posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group, or at any time during the program, and you understand that other members will also see what is posted.
8.5 You must not share, repost or sell any content outside of the Group.
8.6 You understand that the following behaviour is prohibited in all platforms created and used by Astara Ltd:
Self-promotion (unless permission is obtained directly from us)
Spam or attempts to solicit clients.
Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.
8.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 11 of this Agreement
8.8 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from Astara Ltd
8.9 Participation in Programs, Courses or Services offered by Astara Ltd is not intended to, or shall not be deemed to establish any partnership or joint venture between you and Astara Ltd.
9. Use of materials, methods and systems
9.1 It is at Astara Ltd’s discretion to use alternative modalities as part of the program as and when necessary.
9.2 You agree that all methods, processes, and strategies taught by Astara Ltd are our sole and exclusive property and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law.
9.3 Astara Ltd’s system includes all materials associated with the program, all coaching strategies, all associated coaching advice, all video content, all meditations and all written material.
9.4 You agree to maintain the confidential nature of the program and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:
- is part of the Program,
- is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to Astara Ltd so that we can take appropriate legal action to protect our interests), or
- concerns matters or materials that have lawfully become part of the public domain.
9.5 You must not at any time share or provide access to this content to anyone who is not a member of the program.
9.6 We have invested significant time, effort and expense into our Programs, Products, Courses, Meditations, Services and Program Material. This information is valuable, special and are unique assets belonging to Astara Ltd, which require protection from improper and/or unauthorised use.
9.7 By purchasing any of our Programs, Products, Courses, Meditations, Services or Program Material you agree that your access will be for your own personal use and reference. You must not at any time permit any product to be used for any other purpose.
9.8 When you enrol in or purchase our Programs, Products, Courses, Meditations, Services or Program Material you agree that you are clearly and expressly prohibited from doing the following:
- You are not permitted to use, copy, adapt or represent any of our Programs, Products, Courses, Meditations, Services or Program Material in any way to imply or indicate that they are your property or are created by you.
- You are not permitted to copy, share or steal our Programs, Products, Courses, Meditations, Services or Program Material, or any parts of them.
- You are not permitted to engage in improper and/or unauthorised use of our Programs, Products, Courses, Meditations, Services or Program Material. This includes copying any information purchased or accessed through our Programs, Products, Courses, Meditations, Services or Program Material for business/commercial use or in any way that earns you or anyone else money. Such activity includes, but is not limited to, publication or compilation into your own or anyone else’s products, modifying, copying, reproducing, sharing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means).
- You must not breach our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Programs, Products, Courses, Meditations, Services or Program Material for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of our Programs, Products, Courses, Meditations, Services or Program Material.
- You are not permitted to use our Programs, Products, Courses, Meditations, Services or Program Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by us through our prior written consent.
- You understand and agree that engaging in the prohibited use or the improper and/or unauthorised use of our Programs, Products or Services or Program Materials as set forth in these Terms of sale is considered theft and stealing. You agree and understand that prohibited use, improper and/or unauthorised use may give rise to a civil claim for damages and/or be a criminal offence.
9.9 You agree that any violation of the terms of this section will cause substantial and irreparable harm to Astara Ltd and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.
10. Force Majeure
10.1 Except for an obligation to pay fees, neither Astara Ltd nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt Astara Ltd or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.
10.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
11. Termination
11.1 Astara Ltd reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.
11.2 We shall be entitled to limit the provision of the program or suspend, and/or terminate this Agreement with immediate effect and without refund of any fee, whether paid or remaining due and payable, if we reasonably determine that you have: committed a material breach of any of your obligations under this Agreement; or failed to provide payment of any sum due to us as and when it becomes due; or become subject to a bankruptcy or similar financial order or proceedings; or acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or failed to positively engage with the program or impaired the delivery of the mastermind to you or a program participant; or acted in a way which is abusive or is intended to cause offence to us or a programme participant; and/or failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.
11.3 Upon termination of this Agreement for any reason: your access to all Services, any private social media accounts, any Groups, and any other online resources, will be removed, unless expressly agreed otherwise. We will not be liable to you for any claims relating to the removal of that access; any Fee or other monies owed by you to us will become immediately due and payable; any terms of this Agreement which either expressly or by their nature relates to the period of time after termination and/or the Services have been delivered shall remain in full force and effect; you shall cease to use, either directly or indirectly any Content, Systems or Confidential Information belonging to us, or provided by us to you, and shall immediately return to us or destroy any copies in your possession or control.
12. Confidentiality
12.1 Confidential information refers to any data or information relating to you, whether business or personal:
– which would reasonably be considered to be private or proprietary to you;
– that is not generally known, and;
– where the release of that confidential information could reasonably be expected to cause harm to you.
12.2 Astara Ltd agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this Agreement.
12.3 By participating in a group program you understand and acknowledge that any information shared will be known to other participants and recordings will be used for further sales and promotional purposes. Any information shared during the course will therefore no longer be deemed to be confidential information.
13. Testimonials and feedback
13.1 We may ask you to provide a testimonial of your experience with us.
13.2 Should you wish to provide a testimonial, if you voluntarily provide any feedback by email or on a social media platform, or if you provide any comments you confirm that you give your consent for Astara Ltd to use the text in its entirety, or in part in order to promote our business.
13.3 You agree and consent that any comments made to or about Astara Ltd or its practitioners by you on any social media platform (whether on a personal profile, business profile or in a group) can be used by Astara Ltd in order to promote our business.
13.4 You confirm that the testimonial, feedback or comment can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.
13.5 You give consent to Astara Ltd to edit the testimonial as necessary, without consulting you, provided the message remains the same.
13.6 You give Astara Ltd consent to refer to your business name, country and first name and last name, unless otherwise specified, on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it. Should you wish to remain anonymous you can request for your name to be changed at the time of submission.
14. Photography and Filming
14.1 We may ask for your consent to use photographs and/or video recordings including images of you, both internally and externally to promote our services. Should you prefer not to use an image we may request to use an alternative royalty free photo with your testimonial.
14.2 You understand that these images may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.
14.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.
14.4 You can ask Astara Ltd to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.
15. Complaints
15.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us at annewhitehouse@me.com in the first instance.
15.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue.
15.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Program shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by Astara Ltd and any reasonable suggestions you provide of a mediator will be considered.
15.4 Gossiping or speaking ill against Astara Ltd to clients, friends, and fellow facilitators/Colleagues at any time is strictly not permitted. Should you feel unhappy about the management style, approach or working relationship you share with our company, you must communicate clearly and promptly to the management and bring it to the notice of the owner and manager, before jumping to any conclusions.
16. Personal Data
16.1 Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the GDPR. We shall only process your personal data to the extent reasonably required to enable proper delivery of the membership program and shall retain it only for as long as reasonably necessary to allow completion and delivery of the group membership service and to comply with any legal or regulatory requirements.
16.2 For full details of how we process, use, collect and store your personal data please refer to our privacy notice which can be found on our website.
16.3 As part of the delivery of the membership service your image may be recorded in photographs, images or screenshots by us or other programme participants and shared on social media. By purchasing our group membership service and agreeing to the terms of this Agreement you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us, but you understand that your image may continue to appear in publications already in circulation.
17. Waiver
17.1 The waiver or failure of Astara Ltd to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.
18. Severability
18.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.
19. Governing Law
19.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
20. Variation
20.1 No variation of this Agreement shall be effective unless it is in writing and signed by Astara Ltd and you (or authorised representatives).
22. Entire Agreement
22.1 This Agreement is the entire agreement and understanding between Astara Ltd and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.